Cathay Pacific Airways Flight Attendants Union
CPAFAU is affiliated with KAFAA, HKFAA, HKCTU, and ITF. http://www.cpafau.org.hk
Dear Ed, We believe you are well aware the aftermath of Typhoon Mangkhut was far from what we could expect and prepare. All the workers including our Cabin Crew have to rush for their duty as soon as Typhoon Signal No.3 was issued at 05:20 on Sep 17. Being a professional Cabin Crew, most of our Members put their utmost efforts to make their way to work. This is when the traffic was still in a complete paralysis and the roads were severely blocked by obstacles and fallen trunks. All the bus service had come to a halt. It would be easy to imagine what sort of formidable difficulties that our Members have gone through. In usual circumstances, Cabin Crew will receive Typhoon Allowance 2 hours before and after Typhoon Signal No. 8 is hoisted. However, with the unprecedented chaotic situation that happened, we trusted that the Management shall extend some reasonable recognitions to those who have demonstrated their professionalism to report for duty. Besides, in order to come back for flights and be part of the team to maintain and resume the whole operations as smooth as they can, our Members were like fish in trouble water and have to pay an absurdly high amount on top of their taxi fare. In here, we urge ISD to provide the Typhoon Allowance of HK$420 to ALL the affected crew, especially for those who reported for work in the morning. For the taxi fare, it is a known fact that top up amount cannot be shown on the receipt and it is only fair for CX to pay the claim as declared. We believe it merits our Management to review the handling of taxi fare and not to let our Members suffered from any loss which in turn would demoralize those responsible ones. Without their great effort, the recovery of all the disrupted flights would not be as smooth as it was yesterday. Therefore, discretion shall be made on these groups of professional Cabin Crew. We believe one step further will last us for long, and it is when a tactful leadership to be exercised. Looking forward for your prompt reply. Best Regards, FAU ExCo
"Typhoon Allowance" Dear Ed, We believe you are well aware the aftermath of Typhoon Mangkhut was far from what we could expect and prepare. All the workers including our Cabin Crew have to rush for their duty as soon as Typhoon Signal No.3 was issued at 05:20 on Sep 17. Being a professional Cabin Crew, most of our Members put their utmost efforts to make their way to work. This is when the traffic was still in a complete paralysis and the roads were severely blocked by obstacles and fallen trunks. All the bus service had come to a halt. It would be easy to imagine what sort of formidable difficulties that our Members have gone through. In usual circumstances, Cabin Crew will receive Typhoon Allowance 2 hours before and after Typhoon Signal No. 8 is hoisted. However, with the unprecedented chaotic situation that happened, we trusted that the Management shall extend some reasonable recognitions to those who have demonstrated their professionalism to report for duty. Besides, in order to come back for flights and be part of the team to maintain and resume the whole operations as smooth as they can, our Members were like fish in trouble water and have to pay an absurdly high amount on top of their taxi fare. In here, we urge ISD to provide the Typhoon Allowance of HK$420 to ALL the affected crew, especially for those who reported for work in the morning. For the taxi fare, it is a known fact that top up amount cannot be shown on the receipt and it is only fair for CX to pay the claim as declared. We believe it merits our Management to review the handling of taxi fare and not to let our Members suffered from any loss which in turn would demoralize those responsible ones. Without their great effort, the recovery of all the disrupted flights would not be as smooth as it was yesterday. Therefore, discretion shall be made on these groups of professional Cabin Crew. We believe one step further will last us for long, and it is when a tactful leadership to be exercised. Looking forward for your prompt reply. Best Regards, FAU ExCo
Dear Members Due to the road conditions are still consider unsafe and the public transport are not resumed yet. FAU office will be closed today. Please call our emergency hotline if needed. Thank you and stay safe. 各位會員 因應市面上交通及道路情況，為顧及工會各職員安全起見，本會寫字樓決定於今日停止開放。 各會員如有需要請聯絡緊急熱線。
Update of JCP The First JCP Focus Group for Cabin Crew was held this morning and there are 2 more sessions on the 20th and 27th September respectively. The workshop explained what Jepassen Pairing System is and the first round of simulation of pairing was shared. As a matter of fact, FAU has already provided our feedbacks to ISD for the first round of simulation in our previous meeting. The fine tune of the pairing has began and the 2nd simulation is almost ready. In here, we must emphasize that Members’ Feedbacks and involvement are vital to ensure the final product meet our needs. We are glad to learn that close to 900 Cabin Crew have enrolled for the JCP Focus Group in October, hopefully we would be able to see better pairing in October sessions. Below are some of the feedbacks and discussion made by the group which are similar to ours. A. Extended Regional Patterns with various ports involved Extended Regional Patterns range from 3 days to 6 days not only cause fatigue but difficulty in swapping and impact on our lifestyle needs. The layover ports of the Extended Regional Patterns in the first simulation are mostly TPE, the changes made would lead to a big cut on our outport allowances. The extended regional patterns involve numerous aircraft switch and crew change which are similar to our BKK / SIN flights. This would cause significant impacts on our teamwork and CCP / UFP scoring. B. PX Duty on long haul flight HPC received only half pay for PX duty. More rostered PX duty meaning more working days with lesser pay. The immediate PX duty following the operating sector to MLE and BOM is unacceptable. Moreover, we will be stuck in EY for the trip and could hardly rest. The seat for PX crew back to HKG is not not guarantee, there might be possibilities that PX crew might need to standby for the next flight in case the immediate flight is full loaded. PX duty with 24 hours rest for LAX flight is not welcome. Crew expressed their concern on fatigue due to the hugh time difference. Rostered PX Duty on return legs can be changed at anytime. This would means that as long as legal requirement is met, crew control can change PX crew to operate with minimum rest anytime on any flights. C. Impact on lifestyle scheme Preferential schemes such as High Den and High Hours Scheme will continue. However, if the new pairings are not welcome by the crew, most crew will try to bid for these schemes. In the end, those who have been enjoying their preferred lifestyle might never get into the scheme again. D. Integrated Pattern No plan to extend integrated pattern on Cabin Crew as it is governed by Union agreement. Therefore, our patterns shall differ from Cockpit Crew patterns. More information is on the way. Stay Tuned and give your feedback.
Quick Updates! Where shall Cabin Crew sit when on PX Duty??? Recently, a few PX crew were being assigned to take up the vacant crew seats back to HKG due to flight being full. Hereby, we would like to remind our Members: ISD confirmed that according to policy, PX crew shall be assigned a passenger seat. If passenger seat cannot be arranged, Airport Manager shall arrange hotel accommodation and the crew shall PX on next available flights. Alternatively, Ground Staff shall obtain consent from the affected individuals to take up crew seat. Prior agreement is a MUST for such arrangement. Swap System Malfunction Earlier in July, we have received numerous reports from Members about the Swap System failure. Some swaps were sent without showing on the the swap system page, some were disapproved due to the problem of overlapping swaps, and some swaps were processed automatically without the swap parties awareness. We thus raised the concern to ISD as this is a severe technical error and had caused a huge inconvenience to our Crew Members, as well as the ICM team. Even though the system malfunction is unexpected, we view that the IT Team shall be more proactive in alerting the whole Community about the system problem, and ISD shall also post a message on IntraCX to notify all crew so that no swap shall be sent until the problem has been rectified. At the same time, we would like to remind our Members, in future, if the same problem happens again, Crew Members are advised to report to ISD#ENQ and IT Team immediately so that the Teams could take actions more promptly.
Quick update on a few issues Disruption in KIX due to the typhoon Jebi Two sets of Crew Members are stranded in KIX during the attack of Jebi. We were all terrified with the impact and damages caused. FAU has contacted the involved crew and wrote to ISD urging for a contingency plan. The safety of our Members should be prioritized and arrangement shall be made to assist them in returning to Hong Kong before the resources and food supplies are exhausted in the airport area. We are pleased that ISD has promised to action on it and announcement will be made in due course. JCP focus group update FAU received a lot of enquiries from our Members that the enrollment cut off time was an hour earlier than schedule (23:59 on 31 Aug). As far as we understand, those who have actively wrote to the project team has been confirmed that they will be included in October JCP Focus Group, therefore, we suggest our Members who were rejected by the system due to the above reason to send an email to ISD#CXCMP to raise the same request. This could be the last chance for YOU to voice out before the official implementation of the CMP. Don't miss it!! Removal of CX City Standby (RA02) Since FAU successfully fought for the implementation of 135 minutes call out time for standby duty, ISD has introduced a CX City Standby (RA02) for the purpose to mitigate any ad-hoc crew shortage during the morning peak hours. Your ExCo are fully aware of this unwelcome arrangement and has been monitoring the effectiveness of such. After our continuous pursue and discussion with ISD, finally all the RA02 standby have been removed in September. Job well done on the Allowance adjustment in Tokyo (Narita) Once again, Members alerted us on the discrepancies of allowance calculation in NRT. FAU found out that the fish dish was used to calculate our lunch allowance. According to FAU agreement, Pork dish shall be used for calculation. After our pursue with ISD, the allowance was correctly adjusted in AUG allowance review. Retirement Age Workgroup update FAU has tried our very best to conclude the terms and conditions of the New extended contract. Hopefully, it will be concluded in the coming months. The key obstacle now falls on the drastic pay cut on Post 96 Members after the extension. Your ExCo are trying our utmost effort to pursue for a reasonable deal. Your support is vital in pursuing a fair agreement. Please stay tune with the update. United We Stand
保衛更表，你我都有 Say 最近 Jeppesen Crew Pairing System 更表吹得如火如荼，甚至令到大家覺得人心惶惶。若果你對於將來更表情況「真擔心」。 更不願坐以待斃的話， 現在是時候參加 ISD 十月份嘅 JCP Focus Group。 無論你對將來嘅情況贊成同與否，都應該把握呢個機會為自己發聲。更表問題工會必定全力撐。更希望會員以改善更表為目的，齊齊發聲齊齊撐。 參加 JCP Focus Group 會令大家： 1. 了解 JCP 運作下更表嘅模式。 2. 用 cabin crew 嘅角度表達對新系統更表模式嘅意見。 新系統預計於 2019 年使用，是時候用你的雙手保衞合理的工作模式與收入。 現呼籲大家把握機會，於 8月31號 前往 CX IntraCx-->Cabin Crew Team Site 找尋 8月24日刊登之 "Calling for Cabin Crew to join us at JCP Focus Group" 以回覆公司參加。 FAU ExCo Your Say Matters For Your Future Roster If you care about your future roster and how the New Crew Management System - Jeppesen Crew Pairing System works. It's time for you to enroll the JCP Focus Group in October. Take the chance to see the new pairing patterns with your eyes and also let your voices to be heard properly. In the focus group, you will be able to : 1. Learn more about the future pairing model. 2. Be able to provide you view from a crew’s perspective. The new system will soon be implemented in 2019. Action to stop any drastic change. Protect your crew life and income with your own hands. Please enroll through Cabin Crew Website, the enrollment link is posted on 24 Aug under IntraCx → Cabin Crew Team Site "Calling Cabin Crew to join us at JCP Focus Group" Deadline set on or before 31st August. Act now before it's too late. FAU ExCo
United We Win. Reduction of Breakfast Allowance on CX542 has now been retified. It has been confirmed that room service menu shall be used for layover less than 12 hours and Allowance will be revert back to 3,300 yen. All the affected Members who have operated this pattern from 01 Aug 2018 will be reimbursed in the following payroll period. Once again, thank you to our Members who have the the vigilance to alert your ExCo. Let us all continue to stay alert.
What Should We Do About The Hotel Change in Oakland San Francisco Dear Member, What Should We Do About The Hotel Change in Oakland San Francisco Your dissatisfaction and safety concerns about our accommodation in Oakland San Francisco is well noted. Members who have stayed in this new hotel in Oakland have actively shared with us their bad experience and raised their concerns on the continuation of being accommodated there. We all understand the importance of this issue. Therefore, besides writing to us, we do strongly encourage you to raise it through the link "My Crew Cares" on IntraCX and directly send an email to Mr. Donald Morris (Crew Services Manager) at firstname.lastname@example.org. Your voice matters ! Remain silent = Acceptance ! FAU ExCo Yours in SOLIDARITY
Regarding Time to Win strategy meeting In response to your enquiry about team office's invitation for the Time to win strategy meeting, your ExCo has confirmed with ISD Management that it is not a Mandatory meeting. Please note it is a principle that any meeting which is Mandatory for all shall have credit hours. Hope that we have answered your queries. FAU ExCo
Change of Hotel Accommodation in SFO Dear Members, FAU is shocked and disappointed with the change of hotel accommodation in SFO, even though it meant to be temporary, yet FAU find it "Absolutely Inappropriate". Your ExCo had conducted SFO hotel visit in June, we found that both the 2 shortlisted hotels suggested by API are not ideal. Particularly the Oakland Marriott in which your ExCo has explicitly pointed out our great concerns on safety and raised our strong objection in considering this hotel as an alternative. Homeless around the hotel can be easily spotted and photos were taken and sent with the report for the reference of ISD and API. The severe problems of high crime rate in the area and the use of underground in Oakland area which is not recommended by locals has been clearly identified in our report to ISD and API as well. Therefore, your ExCo are disconcerted with the arrangement made and will continue to urge ISD to immediately review the decision. Members' Safety is our No.1 priority. FAU ExCo Yours in SOLIDARITY FAU Together Everyone Achieves More
Extension of Retirement Age For FAU Members ONLY In order to devote a significant Recognition towards the genuine support and defend the benefits of our Members, FAU reiterates our stance to ISD and has demanded the option for the Extension Contract to be offered to FAU Members Only. As a matter of fact, FAU is not a single entity but representing the stance and positions of our Members as a whole. Without the presence and support from all of you, there is no way we can form such a powerful Labour Union in Hong Kong. Therefore, we shall safeguard the principle of a Fair Representation for our Members solely and we would regard this demand as a legitimate and righteous act which helps to maintain a general Integrity and Fairness. Even though the discussions on Extension of Retirement Age is a long and time-consuming process, FAU has been trying hard in bargaining with the Company for the best outcome. Therefore, we encourage our Members to rely on our updates and to avoid any piece of untrue or misleading information being passed around in the Community. Members who have stay tuned and read through our recent email shall be able to understand that those rumours are kind of malicious sayings and unfounded misunderstandings. Hereby, we would like to thank our Members for the committed trust and faith on the movement by far. FAU ExCo
Quick Updates on recent bi-monthly meetings with ISD. Reduction of the RA2 (CX City standby) From the first introduction of RA2, FAU already raised out that after the transition period of standby called out time change from 90 minutes to 135 minutes, the number of crew on RA2 shall be reviewed. After a few rounds of discussion, ISD agreed to reduce the total number of crew on RA2 from 20 to 10 in May. It was further reduced to 6 in July. Your ExCo will continue to discuss the effectiveness of RA2 and hopefully there will not be any more RA2 standby in a few months time, as R15 or R16 will be sufficient to cover last minute call out. As for the R14 standby, ISD will need more data before they can review the time slot. Laundry - Uniform are being stained by oil or decolouring from the hanger. ISD has confirmed with FAU that the material of the hanger has been changed, therefore there shall not be anymore decolouring. There will also be a non-woven bag covering the uniform during transportation in order to prevent the uniform from being stained by the machine oil. Payment of MedAire network discount fee Recently your ExCo has received enquiry that one of our Members has to pay the MedAire network discount fee after consulting the doctor at outport. After clarification with ISD, the payment has been refunded to the concerned crew and ISD confirmed that the fee shall be paid by the Company. If any Member has encounter similar situation, please feel free to contact your Union. Simplifying JCL service on TPE-NRT-TPE In March meeting, your ExCo has brought up the issue of TPE-NRT-TPE sectors with short flight time and a full main meal service being served in JCL. As we all know that the flight time varies during different seasons, especially for winter schedule, TPE-NRT could be less than 2 hours 30 minutes, while NRT-TPE could be over 4 hours. However, the service provided on both sectors are identical. For those who have flown on these sectors recently, you would have noticed that there is a recent change in the JCL service, FAU welcome this change and we will keep pursuing for a more reasonable service in YCL.
Thank you for all your support and participation on the mailbox survey. Finally, ISD has confirmed to keep our mailboxes. We appreciate ISD in making a positive move in listening to our suggestions and initiated the survey. Our voices are being heard now. Thanks again to those Members who had promptly expressed their objections on the removal of mailboxes which allowed your ExCo to make the most appropriate suggestion to ISD and led ISD to reconsider keeping our mailboxes. Your active participation and Unity can make a difference.
FAU Survey on 77K Reconfigure (3-4-3 A/C) Dear Member, FAU has been receiving different comments on the new reconfigure 77K since its first launch. With the understanding that CX plans to continue retrofit more B777 in the near future. FAU views the importance to collect our Member's views based on their operation experience to allow CX Management to better understand the core concerns of Cabin Crew and Passengers. We aim to conclude the survey result which can provide a detailed reference for our Management. Please click here : (https://goo.gl/uh43zM) Your time and input is most vital!! FAU ExCO Yours in SOLIDARITY https://goo.gl/uh43zM
Cup Noodle Factory Fun Day - Cut Off Dear Members, We have received an overwhelming response to our Cup Noodle Fun day. We are so happy to see such response from our Members! However, as mentioned in the email, space are limited. All the tickets are sold out. Therefore, please stop doing any transaction for the tickets, and if you have made the payment after 11:00 on 28 June will be contacted for the refund. We hate to see you disappointed, we will look for another interesting event shortly. Thank you for all the support and enthusiasm to our activities! FAU ExCo https://www.facebook.com/faucpa/photos/a.584703378243268.1073741828.583671955013077/1767234566656804/?type=3
A moment of Charity Festival Joy Dear Members, This year, FAU is collaborating with Lok Sin Tong to organize the "Le Sweet Taste Mini Egg Custard Moon Cakes" for Charity Campaign again. All moon cakes are freshly baked daily with the finest ingredients that crafted by "Kowloon Hotel". Every box purchased can provide 10 nutritious meals for an underprivileged family. FAU is now helping to place orders for our Members at the price of HK$268 per box (8 pcs per box) during the early bird period from now until 31 July 2018. Take this chance and share a meaningful moment with the people who need help. Limited quota, offer subject to the availability and while stock lasts; order on a first-come-first-serve basis. Details for Ordering: 1. Each Member may purchase up to 10 boxes of moon cake. 2. Member should place the order at FAU office in person. NO telephone or email order is accepted. 3. Full payment in cash when placing the order. Any change of orders or Cancellation will not be accepted. 4. HKD50 will be charged for an additional order (10 boxes in total under one member's name). 5. Deadline for Order : 31 July 2018 (Tuesday). 6. For any "Unsuccessful Order", we will notify Member before 10 August 2018 through telephone or email. Moon cakes will be available for redemption upon presentation of the voucher(s): Redemption Point : Lobby of Kowloon Hotel, No. 19-21 Nathan Road, Tsim Sha Tsui, Kowloon Redemption Period : 20 August to 23 September, 2018 * FAU reserves the right to interpret and alternate the above rules and conditions. Yours in SOLIDARITY FAU Together Everyone Achieves More https://www.facebook.com/faucpa/photos/a.584703378243268.1073741828.583671955013077/1764114146968846/?type=3